FAQ
Frequently asked questions
Class policies, private sessions, cancellations, and studio essentials — the answers to what everyone asks before their first visit.
Class, session & studio FAQs
Do the class instructors ever change?
We get it, you love our instructors. We think they're pretty great, too! Our classes and instructors stay consistent 99.99% of the time, but every once in a while, life happens and we'll need to make a last-minute switch. All of our instructors are trained and accredited, and who knows — you might just find a new favorite instructor!
What's your late arrival policy?
Don't be tardy to the party! To give everyone a safe and effective experience, we ask that you sign in 5 minutes prior to class time. First-timers will not be permitted to join the class after it's started (we don't want you to miss our safety instructions!), and regulars will only be permitted within the first 5 minutes.
What if I need to cancel my class?
Life happens, and we want you to live it! So whether you've just been asked out on a date or you decided to pick up and follow your favorite band to their next destination, we just ask that you tell us you're not joining at least 12 hours before class start time to get the class credited back to your account.
How do I cancel my class?
If you need to cancel a reservation, log in to your account to cancel your class, or go to your confirmation email and click on the Cancel My Appointment button. If you have trouble canceling or have any questions, please email pilates@enhancewell.com.
What if I don't show up for a class that I signed up for?
If you ghost us, it'll come back to haunt you. *Jokes!* If you are using a class or package or single class you will lose your class credit.
Do you offer refunds?
We try to put the fun in no refunds. Sorry, y'all, but if you cancel less than 12 hours before the class start time, you will lose the class credit. The same goes for private sessions and professional rental appointments cancelled inside their windows.
What if I need to switch my class time?
Classes cannot be switched less than 12 hours before a class starts. However, you may email us to sign up as a “walk-in” for another class that same day and if a spot is available, it's yours! Please show up no earlier than 5 minutes before for a class if you want to attempt to drop-in.
Do I need equipment to join a class?
You can workout without any equipment… but even Michelangelo needed tools to sculpt David. If getting sculpted is your end goal, this equipment will help you see the best results. Most of the equipment that you will need for a class or private is provided for you in the studio.
What if I need to cancel my private session?
You do you, boo! (Just make sure you do it more than 24 hours before your private session.) All private sessions have a 24-hour class cancellation policy, so you can cancel up to 24 hours before the appointment start time and the session will be credited back to your account.
What if I don't show up for a private lesson that I signed up for?
If you ghost us, it'll come back to haunt you. *Jokes!* If you are using a private package or single session you will lose your credit.
Do you have water available at the studio?
While staying hydrated is an important fact of any wellness program, we unfortunately do not have an open water source in our space. We do sell bottles of water in the waiting lounge in case you forget your own water bottle. Only spill proof or covered water containers are allowed into the studio.